Orders are shipped once confirmed. For prepaid purchases, dispatch happens after payment receipt. Products are delivered only to serviceable PIN codes provided at checkout.
Transit & Responsibility
Title and ownership remain with SleepyHug until delivery. Any damage after delivery is the customer's responsibility, except where covered by warranty, returns, or refunds. If an order is lost or damaged in transit due to SleepyHug or its logistics partner, we will assist in retrieval or replacement.
Delivery Timelines
Our standard delivery schedule ensures arrival within 4–7 days from dispatch.
At SleepyHug, we stand behind the comfort and quality of our mattresses. If you are not completely satisfied, eligible products come with a risk-free trial and hassle-free returns within the specified trial period.
Easy Exchanges or Refunds
Exchange your mattress for another size or model, or request a refund within the trial period.
Returned items must be unused, in original condition and packaging, with proof of purchase attached.
Simple Process
Submit your return request online or contact our customer care team.
Our logistics partner will arrange collection or provide return guidance.
Once received and inspected, your refund or exchange will be processed promptly.
0 Comments